Refund & Return Policy
Last updated: May 2026
30-Day Return Policy
We offer a 30-day return policy on most items purchased from RANDALL STORE LLC. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.
Return Conditions
Items must be unused, in their original packaging, and in the same condition you received them. Please include all accessories, manuals, and documentation. Items that show signs of use, damage caused by the customer, or missing original packaging may be subject to a restocking fee or may not be eligible for return.
Damaged Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographs of the damage. We will provide a prepaid return label and send a replacement or issue a full refund at no additional cost to you.
Refund Processing
Once we receive and inspect your return, we will notify you of the refund status. Approved refunds will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to process the refund.
Exchanges
We offer exchanges for items of equal or lesser value. If you'd like to exchange for a higher-priced item, you'll be charged the difference. Contact our support team to initiate an exchange.
Non-Returnable Items
Certain items cannot be returned, including personalized or customized products, intimate or sanitary goods, items marked as final sale, and gift cards. We will clearly indicate non-returnable items on the product page.
How to Initiate a Return
To start a return, contact us with your order number, the item(s) you wish to return, and the reason. Our team will provide you with return instructions and a shipping label if applicable.